Frequently Asked Questions

SmartHealth PayCard Mastercard is the first credit card dedicated solely to covering medical needs, offering consumers and self-insured employers unparalleled flexibility and efficiency in managing their healthcare expenses. The SmartHealth PayCard offers an independent financial solution, separate from regular health insurance.

Cardholders can pay for the medical-related expenses below:

• Ambulance Services
• Chiropractors
• Debt, Marriage, Personal-Counseling Service
• Dental and Medical Laboratories
• Dental/Lab/Medical/Ophthalmic Hospital Equipment & Supplies
• Dentists, Orthodontists
• Dermatologists
• Drugs, Druggists Sundries
• Drug Stores, Pharmacies
• Health Practitioners, Medical Services-not elsewhere classified
• Hearing Aids-Sales, Service, Supply Stores
• Hospitals
• Insurance Premiums
• Nursing and Personal Care Facilities
• Opticians, Optical Goods, and Eyeglasses
• Orthopedic Goods-Artificial Limb Stores
• Osteopathic Physicians
• Optometrists, Ophthalmologists
• Podiatrists, Chiropodists

You can use your SmartHealth PayCard at any pharmacy or medical provider that accepts Mastercard.

Yes, you can apply online by visiting our website at www.SmartHealthPayCard.com and clicking on the Apply Now button.

You can access your account online via our website: www.SmartHealthPayCard.com and clicking on Cardholder Login.

As a cardholder, you can log onto your account to review your balance and manage transactions. You can also call the 24-hour customer service line at 1-866-276-5606 to receive your balance and transaction information.

You are able to make payments to your SmartHealth PayCard account via your online account, by calling the 24-hour customer helpline 1-866-276-5606, or by sending in a check. You can also schedule automatic payments to eliminate the hassle of remembering to submit your payment every month.

The minimum payment is the minimum amount that you must pay on your credit card and still be in compliance with the Terms and Conditions of your card. Please refer to your current statement for the exact amount of your minimum payment.

If your SmartHealth PayCard Credit Card is lost or stolen, please contact the customer service line at 1-866-276-5606.

You can also log into your account and temporarily block your card from additional transactions. If you've misplaced your card, blocking it temporarily will prevent most types of transactions from processing, giving you time to find your card. To block your card, log into your online account and go to the Account Services tab and click on Card Management from the left side menu. Once there you can click on Block or Suspend Cards Temporarily.

Cardholders enjoy fraud protection, ensuring that they are not responsible for any unauthorized charges on the account. Simply call the 24-hour customer service line at (866) 276-5606 to report fraudulent activity on your account.

To report fraud on your SmartHealth PayCard credit card, please contact our customer service line at 1-866-276-5606.

No, you can not get a cash advance from the SmartHealth PayCard credit card.

At this time we do not offer balance transfers to your SmartHealth PayCard credit card.

You can add authorized users on your account by calling the customer service line at 1-866-276-5606.

Yes, you can use your credit card for health related expenses anywhere Mastercard is accepted. For information on foreign transaction fees, please refer to the Terms and Conditions of your card for the most updated.

You can change your address by logging in to your account or by calling the customer service line at 1-866-276-5606.

On the credit card online account page, please click on Forgot Your Password? or Forgot Your Username? to receive an e-mail with further instructions. If you need information on your account, please call the customer service line at 1-866-276-5606.

If you have specific questions regarding your SmartHealth PayCard credit card please contact the credit card customer service line at 1-866-276-5606.